HAYS CUSTOMER SERVICES
SITE HELP
This page will help you find your way around Hays.co.uk.
Frequently Asked Questions
(FAQs)
Website FAQs
General issues:
If you’re experiencing problems using the Hays
website here are a few tips which could help:
Check that you’re using a supported browser. We recommend Internet Explorer 7 or above, Firefox, Google Chrome or Safari.
Check that your web browser has Cookies enabled. (Find out more about how to enable cookies from Google.)
If you’re using a computer at work, you may find your company has firewall restrictions on your network which restrict and block some functionality. Contact your IT department for further information.
Why should I register with
Hays.co.uk?
Online registration takes under a minute and
lets you set up personalised job searches and
job alerts. You tell us about the jobs you’re
interested in and we will email the you with the
latest jobs within your area of expertise and
preferred locations.
I tried to create an account, but I got
an error message saying the email address I was
using had already been registered.
This email address is already in use. Try
logging in again making sure you are using the
correct email and password, or try creating a
new account using a different email address.
I want to reset my Hays.co.uk
password.
To reset your password click on Log into My Hays
account link. Under the Log In window
there is a ‘Forgot
Password’ link. This will only work if
you have previously validated your account.
How can I update my details with
Hays?
When you’ve logged in to Hays.co.uk, click on
the ‘My Account’ link to update your details.
I am a Firefox (Mozilla) user and I’m
being prompted for a SSL
Certificate.
If you accept and manually download, you will be
able to continue using the site.
I visited the site recently, but have
issues today with pages not displaying as
expected.
There has been a recent update to the hays.co.uk
website, this will require you to clear your
cache. (Find out how to clear your browser's
cache.)
I’ve forgotten my username – how do I log
in?
Your username is always the email address you
registered with.
I’ve forgotten my password – how do I get
a new one?
There’s a ‘Forgotten your password?’ link on the
login
page, which will take you through all
the steps to reset your password.
I would like my details removed from
Hays.co.uk
Please email us at [email protected]
with your request.
I would like to remove my job
alerts.
Log into your Account and beside each job alert
you have an option to edit or delete. Use the
delete option for each alert you no longer
require.
Job seeker FAQs
How do I search for jobs?
Our job
search engine has been improved to make
it easier to find the right jobs for you. You
can now save your searches and create job alerts
based on your choices to keep you informed about
the latest jobs, wherever you are.
How do I register for work?
To register for work with Hays you must attend a
Hays office and complete our registration
process face to face with a Hays Consultant.
Speak with your local office for further
information by using the office locator
search or apply for a vacancy using the
job
search.
How do I get better search
results?
Provide us with as much information as possible
on the search form. Try searching within
different industries or professions, or widening
your search area. Try using different keywords
to refine your search.
How do I apply for jobs?
When you find a job you’re interested in
applying for we will ask you to contact the Hays
Consultant who is managing that position. You
can either fill in your details online or give
the consultant a ring. We’ll take you through
the next stages from there.
How do I find the contact details for my
local Hays office?
You can find full details for all of Hays
offices through our office locator.
I’d like to find a job abroad – can Hays
help me?
Definitely. We have teams of Hays Consultants
covering 23 countries around the world. With
local market expertise and knowledge they’ll
help you find your next job abroad. Start your
search by selecting the country you’re
interested in on our global website.
I’m having problems submitting my
CV.
The most common issue when uploading a CV to
Hays is that it’s in an incorrect format. Please
ensure:
- The format is either .doc, .docx, .rtf or .txt
- The file format is in lower case .doc, not .DOC
- The file size for a CV is below 500kB
Employer FAQs
How do I find a candidate for a
role?
You can search our online candidate database
through our search
candidates page. Our candidate search
engine allows you to tailor your search to help
find the perfect candidate for your
business.
How do I advertise a
vacancy?
Visit our recruiting
now page to find the quickest and
easiest way to register your vacancy. Alternatively
contact your local office for further
information using the office
locator search.
Still got a problem?
Here is a list of the most commonly asked questions.
What happens to my CV once I have applied
for a job?
When you submit your CV to a vacancy on
hays.co.uk this will be sent to the relevant
Hays consultant dealing with the vacancy. If
your application is successful, the consultant
will contact you to discuss the next steps.
How do I find my local Hays
office?
To find your local office, please use the office locator
search. Either type in your postcode or
town and select the division of Hays you
require. The office locator will list your local
offices. Please be aware that some Hays offices
cover a wide geographical area and therefore the
closest office recruiting for your desired job
role may be some distance away.
Why do I have to prove my identity and
eligibility to work in the UK when I
register?
In accordance with the Immigration Asylum and
Nationality Act 2006 to prevent illegal working
Hays must ensure that you have the right to work
in the UK before seeking work for you. You will
need to present evidence at your registration
interview.
Can Hays help me with sponsorship/visa to
work in the UK?
As a recruitment agency and a business, Hays is
unable to offer sponsorship or assistance with
obtaining visas.
Can Hays find me unpaid work experience
or an apprenticeship?
As a recruitment agency and business, Hays only
offers paid work. We are unable to assist with
apprenticeships.
Who do I contact if I am a temporary
worker and have an enquiry regarding my
payment?
You will need to contact the payroll department
on 020 3727 2977. The payroll department is open
Monday-Friday from 8.30am-5.00pm.
How do I request my P45?
You can request a P45 either through your
timesheet portal (Hays Connect or Workspace
account) or by contacting our Hays Service
Centre on 020 3727 2977 (Monday to Friday 8.30am
- 5pm) who will post this to your home address.
Please note your P45 will take between 3-10
working days from receipt of request to
despatch, to allow for the calculation of any
outstanding holiday pay. Please only
request your P45 when all payments have been
received.
Who do I contact if I have used Hays to
recruit staff and have an enquiry regarding the
invoice?
You will need to contact our credit control team
on 020 3727 2700 or call the extension number
noted on the invoice.
I am interested in working directly for
Hays, how do I apply?
All internal vacancies are advertised on the
Join Hays page.
How do I make a complaint?
View our complaints
procedure policy.
I have a problem using Hays
Connect
If you are experiencing problems with the Hays
Connect platform, please refer to your Hays
consultant who will be able to assist with your
enquiry, if you are unsure of who your hays
consultant is please contact the customer
service team on [email protected] or
020 7259 8794 who will be able to locate the
relevant point of contact for you.
I have a problem using Hays
3ss
If you are experiencing problems with the Hays
3SS platform, please refer to your Hays
consultant who may be able to assist with your
enquiry or alternatively contact the 3SS support
team on [email protected]
for further assistance.
Our complaints procedure policy
We are committed to providing a quality service to all of our customers. If for any reason you are not entirely satisfied with any aspect of the service you have received from Hays then we would like you to let us know.
How to register a problem with Hays Specialist Recruitment:
Step 1
If your problem concerns the service you have received from a local Hays Office, you should contact the local office manager to discuss the problems you have experienced. It is important the local office management team are made aware of your concerns and are given the opportunity to put things right.
If your problem is about an invoice you have received from Hays, in the first instance please contact Hays Recruitment Credit Control Team using the telephone number provided on the invoice. As above, it is important the Credit Control Team are aware of any problems and are given the opportunity to put things right.
If you are a temporary worker and have a problem regarding your payment from Hays please contact Hays Recruitment Payroll Helpline on 0203 727 2977. If the problem cannot be resolved immediately during your telephone call, you will be given a ‘log number’ and will be advised of a timescale in which you will receive further feedback.
Step 2
If you have already discussed your problem with the local office / Credit Control Team / Payroll, but are not satisfied with the response you have received, please contact Hays Recruitment Customer Service Team in one of three ways:
- Contact Hays Recruitment Customer Service Helpline: 0207 259 8794, the line is open Monday to Friday 9am - 5.30pm.
- Contact Hays Recruitment Customer Service Team directly by email: [email protected]
- Write to the Customer Service Team:
Hays Specialist Recruitment
Customer Service Team
107 Cheapside
London
EC2V 6DN
When you contact the Customer Service Team, it is important you provide us with all the facts regarding your problem, including details of people you have already spoken to so we are able to conduct a full investigation.
When we receive details of your problem we undertake to:
- Deal with your problem fairly, confidentially and effectively
- Acknowledge your problem within two working days and provide a likely timescale for resolution
- Fully investigate your comments and keep you regularly informed of the actions we are taking